Unfortunately, we cannot technically restore an order that has already been cancelled.

If you still want to receive the affected item, you will need to order it again from us.

In principle, no. The order was cancelled only in our system. The corresponding order from the supplier has not been cancelled.

Therefore, if you order the item again, it will continue to be scheduled based on the originally scheduled delivery time .

This means that by ordering again, you will not lose your original position or the delivery date at that time.

No. Since the original order is still with the supplier, the delivery will be based on the delivery date that was scheduled at the time of your original order.

Please note that delivery dates on the part of the supplier can still change regardless of this.

Yes. The cancellation has already automatically triggered a refund to the originally used means of payment .

The credit is usually issued within 4 working days. Depending on the payment provider or bank, it may take a little longer for the refund to be visible in individual cases.

In principle, it is not necessary to make contact. If you still want the item, you can simply order it again.

If you have not received a refund after 4 working days or if you have a problem ordering again, you can of course contact our customer service.

For the cancelled order, the amount already paid will be refunded. The item must then be purchased again via a new order.

If the price or conditions of the item have changed in the meantime, we recommend contacting our customer service.