Terms & Conditions

1. General points

1.1. The General Terms and Conditions (hereinafter referred to as GTC) govern the comprehensive terms and conditions between SOFTRIDGE AG and its customers. 

2. Quotation

2.1. The offer is aimed at customers residing in Switzerland or the Principality of Liechtenstein. The offers are subject to change and are not to be understood as binding offers.

2.2. The customer will receive a confirmation of receipt of the order, which is not binding. We reserve the right not to accept orders if more than normal household quantities of an item are ordered. An order is only concluded when the shipment has been confirmed or the goods have been ready to be collected.

3. Ordering, Delivery and Cancellations

3.1. Orders against invoice (Powerpay) are accepted exclusively via the website www.softridge.ch, and are only available to customers of legal age. If, after the order has been confirmed, it is determined that an item is not available, the corresponding order will be cancelled. The customer cannot assert any further claims. The delivery time stated in the offer or in the confirmation of receipt of the order is only a guideline and is not binding.

Orders placed before 5:30 p.m., if in stock, will be shipped the same day.
Pre-ordered products will be delivered on the specified release date.
All publication dates are subject to change.

3.2. Partial deliveries are possible. If a part of the ordered goods cannot be delivered, there is no right to cancel the entire order. The customer cannot assert any further claims.

3.3. Delivery shall be made exclusively to addresses in Switzerland and the Principality of Liechtenstein at the expense and risk of the customer. When ordering, the customer has the option of choosing the paid option A Post or Registered Mail, which ensures that the ordered goods are insured in the event of transport damage/loss.

3.4. The customer undertakes to immediately check the delivered/collected goods for correctness, completeness and integrity. Damage to the delivered/collected goods must be reported as soon as possible, but no later than within 3 calendar days. In the event of a complaint, all parts of the original packaging must be kept.

3.5 Cancellation of an order: Cancellations can only be made via the "Customer Account" in the "Admin Area" under "Orders". They are usually free of charge and can be done without any problems as long as the order has not yet been placed. However, if the product or order has already been placed, the customer is obliged to purchase the item. Orders for online exclusive products cannot be cancelled as they are procured exclusively for the customer.

Prices & Quantities

4.1 We reserve the right to change the price at any time. The price published at the time of the order applies. Price changes made after the order has been placed will not be taken into account.

4.2. All prices are inclusive of VAT and advance recycling fee (VRG) in Swiss francs. We reserve the right to make technical changes, errors and typographical errors.
4.3 We reserve the right to unilaterally adjust the orders, as we only sell to the end consumer in customary commercial quantities. Our goal is to be able to serve as many different customers as possible.

5. Payment

5.1. The means of payment indicated on www.softridge.ch shall apply. Individual means of payment may be excluded in general or for individual customers without further justification. We reserve the right to obtain credit checks about the customer. For this purpose, customer data may be shared with third parties.

Purchase on account with instalment payment option (PowerPay):

In the case of purchase on account (PowerPay), the customer is obliged to pay the invoice amount within 10 calendar days of receipt of the delivery, otherwise the instalment payment option applies.

MF Group / PowerPay, as an external payment service provider, offers the payment method "purchase on account". With the order invoice, you can easily pay for your online purchase by invoice. If you do not make a payment within the specified time frame, you will receive a monthly invoice with an order overview in the following month.

Upon conclusion of the purchase contract, PowerPay assumes the invoice receivable and processes the corresponding payment modalities. If you purchase on account, you accept the terms and conditions of PowerPay in addition to our terms and conditions. (powerpay.ch/de/agb). If you have any questions, you can contact PowerPay on 058 806 06 06. 

5.2. In the case of purchases made with credit cards, the charge will be made at the time of ordering. When paying by credit card, the data is transmitted in encrypted form (SSL). In the case of prepayment, the order will only be triggered as soon as the corresponding payment  has arrived. If the availability of goods is scarce, it may happen that goods with the status "available from stock" can no longer be delivered immediately until the order is triggered. If the payment is not received within 7 days, the order will be automatically cancelled. If it is agreed that the ordered goods will be picked up by the customer in a store, the entire purchase price must be paid at the time of collection.

6. Warranty and Repairs

6.1 Right of return and exchange

The customer does not have a general right of return and exchange. The invoice is valid as a guarantee certificate. This must be stored carefully. In any case, the return  must be requested in writing by e-mail. A return is possible within 5 days after receipt of the goods. The date of delivery is decisive. The return of the goods must be made in their original packaging, complete. It is at the expense and risk of the customer. We recommend sending via registered mail or A Post Plus.

Address for returns:

Weinbergstr. 44
8006 Zurich

Important: Digital products such as (prepaid cards, subscriptions and digital add-ons) are excluded from the right of return and exchange and cannot be returned or cancelled subsequently.

6.2 Procedure in case of defective devices

The customer can claim a defect in the device, provided that there are no grounds for exclusion. Reasons for exclusion may include, in particular, damage caused by natural hazards, moisture damage, impact or fall damage, natural wear and tear, software problems, incorrect manipulation, damage caused by external influences, as well as interference with the product or its modification. Excluded from the warranty are wear parts, batteries, accumulators. If there is a defect that does not fall under the reasons for exclusion, the customer contacts the service point defined by the manufacturer. In any case, the return must be discussed with us in advance. Otherwise, a compensation of CHF 25.00 can be claimed.

Defective devices will not be collected. At his own expense and risk, the customer must send the defective device to the designated service point or return it to the designated location. The devices must be sent in with all accessories in their original packaging with the sales receipt attached.
If it is determined that a device sent in is not covered by the warranty, an estimate of the expected repair costs will be automatically generated.

6.3 Warranty Period and Manufacturer's Warranty

The warranty period for new devices is 2 years*. The warranty replacement or repair will not extend the original warranty period. The guarantee does not limit the statutory warranty obligation.

The customer must claim this directly from the service point designated by the manufacturer. The customer acknowledges that the manufacturer's warranty provisions generally only provide for a right to repair or replacement (replacement), unless there are grounds for exclusion. The customer is not entitled to any claims for damages or compensation for expenses.

* The warranty period for Sony Playstation devices (PS4, PS5 & PS VR2 etc.) is 1 year, more information about the warranty of Sony Playstation devices can be found here: Click here
- Sony Playstation Repair & Replacement: Clickhere
* The warranty period / warranty period for Xbox products is 2 years.
Warranty replacements or repairs must be requested through Microsoft here 

The decision on the type of defect remedy usually lies with the manufacturer. For the duration of the repair or the time until a replacement device is delivered, there is no entitlement to a replacement device free of charge. If the defective device is replaced by the manufacturer, the replacement device will be adjusted to the current value of the defective device. If a device is repaired or replaced, it will not extend the original warranty period.

7. Liability

Claims for damages due to impossibility of performance, breach of contract, fault at the time of conclusion of the contract and tort are excluded, unless there is intentional or grossly negligent action. Liability for indirect and consequential damages resulting from use, faulty performance or failure to perform is excluded.

8. Privacy Policy

SOFTRIDGE attaches great importance to data protection as well as to openness and transparency in the processing of personal data. For this reason, we explain how we process and protect personal data.

8.1 Who is responsible for personal data?

The Swiss company SOFTRIDGE AG is responsible for the personal data of data subjects in accordance with the applicable data protection law. 

8.2 Where is personal data stored?

The data we collect from our customers is stored in Switzerland, but may also be transferred to and processed in a country outside of Switzerland. The disclosure of personal data takes place in accordance with applicable law.

8.3 Who has access to your data?

Personal data may be shared within SOFTRIDGE.

Sharing, selling and exchanging personal data for marketing purposes with third parties is excluded. The disclosure of data to third parties serves exclusively to provide our customers with our services.

8.4 What is the legal basis for the processing?

For each specific processing of personal data that we collect, we inform our customers whether the provision of personal data is required by law or necessary to enter into a contract, as well as whether personal data must be provided and what the disadvantages are if it is not provided.

8.5 What are the rights of data subjects?

Right of access:
Data subjects have the right to request information about their data stored by us at any time. Data subjects can contact SOFTRIDGE to receive their personal data by email.

Right to data portability:
Where SOFTRIDGE processes personal data by automated means, based on the consent of a data subject or on the basis of a contract, the data subject may request that a copy of the data be sent to him/her. This only applies to personal data provided to us by the data subject.

Right to rectification: 
The data subject has the right to request the rectification or completion of his or her personal data if it is inaccurate or incomplete.
Data subjects who have an account with SOFTRIDGE can edit their personal data.

Right to erasure:
Data subjects have the right to have their personal data processed by SOFTRIDGE erased at any time, except in the following cases:

* if there is an obligation to keep and store accounts in connection with a purchase/purchase and personal data must be stored.

Right to object to data processing in the case of legitimate interest: 
Data subjects have the right to object to the processing of their personal data based on SOFTRIDGE's legitimate interest. In this case, we will only continue to process the personal data if we can demonstrate a lawful ground for the process that overrides the interests and rights of the data subject.

Right to lodge a complaint with a supervisory authority: 
Data subjects who believe that SOFTRIDGE is processing their personal data incorrectly can contact us. They also have the right to lodge a complaint with a supervisory authority.

Updates to our Privacy Policy:
From time to time, we may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will inform our customers of any material changes to the Privacy Policy, such as the purpose for which we use personal data.

8.6 Retention obligation / deletion of data

The data will be kept for 10 years and then deleted at the end of the contractual relationship.

9. Place of jurisdiction, applicable law

These terms and conditions are subject to change at any time. Only Swiss law is applicable.
The place of jurisdiction is Zurich.