How are the codes delivered?
There is no physical dispatch for digital products. The codes can be found in the customer account under the item "Purchased codes", it is important to note that the codes are classified under 2 tabs, "digital products" (when buying games or add-ons) & "subscriptions & prepaid cards" (when purchasing games or add-ons) Purchase of subscriptions or credits)
How do I get the invoice?
In the case of digital products, the invoice is not sent physically. You can find this in your customer account under "Documents" as a PDF download.
Where can I redeem the codes?
That depends on the code you ordered. In the detailed view of the digital product and in the customer account under "Purchased codes" you will find the respective platform on which a code can be redeemed.
I am a new customer. Will I also receive the keys immediately?
Unfortunately, no. We can only send digital products to new customers after re-registering with us and after verifying their age.
I get an error message when redeeming the code. What can I do?
If you have problems with the purchased code, please try to redeem the code again at a later date. If the problem persists, it is advisable to report directly to the respective manufacturer.
• Playstation: 031 528 02 76 | firstname.lastname@example.org
• Nintendo: 056 203 14 20 | email@example.com
• Xbox: support.xbox.com/de-CH/
• Otherwise, use our contact form, we will then contact the respective manufacturer in order to solve the problem as quickly as possible.
Can I return an unused code?
Unfortunately that is not possible. Digital products are excluded from the right of return and exchange and cannot be returned or canceled afterwards.
When can I play future novelties?
The game will be playable on the respective release day.