Digital FAQ

For digital products, there is no physical shipping. You can find the codes in your customer account under "Purchased codes". Important to note: The codes are classified under 2 tabs, "Digital Products" (when buying games or add-ons) & "Subscriptions & Prepaid Cards" (when buying subscriptions or credit).

For digital products, the invoice is not physically sent. You can find them in your customer account under "Documents" as a PDF download.

This depends on the code ordered. In the detail view of the digital product as well as in your customer account under the item "Purchased codes" you will find the respective platform on which a code can be redeemed.

Unfortunately not. We can only send digital products to new customers after re-registering with us and verifying their age.

If you're having trouble with your purchased code, try redeeming the code at a later date. If the problem persists, it is recommended that you report directly to the respective manufacturer.

• Playstation: 031 528 02 76 | service@ch.playstation.com
• Nintendo: 056 203 14 20 | info@nintendo.ch
• Xbox: XBOX support

If they can't help you with the direct positions, you can contact us at any time. We will do our best to solve the problem as soon as possible.

Unfortunately, this is not possible. Digital products are excluded from the right of return and exchange and cannot be returned or cancelled retrospectively.