To the Pokémon Trading Card Game - 30th Celebration / 30 Jahre products
 

When does the pre-sale start and when can I pre-order?

The pre-sale usually starts about a week before the respective release date of the product. You can find the exact release date on the corresponding product page.

Important: The start of pre-sales depends on the final confirmed delivery quantities from our suppliers. Therefore, it may happen that a product is not available for pre-order online and is only offered in our stores.

Why does the advance sale only start at such short notice?

Due to the very high demand, we will not start pre-sales until we have received the final confirmed allocation quantities from our suppliers.

In this way, we avoid overselling and can offer the available quantities as accurately as possible.

Will I be notified when the pre-sale starts?

We currently do not offer a notification function for the start of a presale.

However, you can add your desired products to your wishlist and keep an eye on our website and social media channels regularly.

How many products can I pre-order?

To ensure that as many customers as possible have the chance to get their hands on the products, the Pokémon TCG: 30th Anniversary Set is generally limited to 1 per customer or household, unless otherwise stated on the product page.

We reserve the right to cancel multiple orders in whole or in part without notice.

Is my pre-order guaranteed?

A successful pre-order means that an appropriate quantity has been reserved for your order.

If, in exceptional cases, there are unforeseen delivery cuts or other circumstances beyond our control, we will inform the affected customers as soon as possible.

When will my order be shipped?
Pre-orders will be prepared in time for the official release date and, if possible, shipped in such a way that they arrive on time for the release. However, a delivery date cannot be guaranteed.
Can I pick up my pre-order in a store?
Yes, you can also select your pre-order for pick-up at one of our stores.
Why are some products not available or only available for a short time?
Available quantities are based on our suppliers' allocations and are often very limited for Pokémon products in high demand. As a result, products can be sold out after a short time.

Summary:

• Pre-sales usually start about a week before release.
• The pre-sale will only start after receipt of the final delivery quantities.
• There is currently no notification about the start of pre-sales.
• The purchase quantity is usually limited to 1 per customer or household.
• Multiple orders can be cancelled without notice.
• Depending on the quantity supplied, products can be offered exclusively online, exclusively in the stores or in both sales channels.

Any questions?
Our team will be happy to help you. You can reach us at any time by email (info@softridge.ch) or via WhatsApp. We will do our best to respond to your request as soon as possible.